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Online Ordering Difficulties
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Shopping Cart Details and Completing Your Order
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I am having problems ordering

(SPECIAL NOTE: 02/17/01 - Through continued testing activities, we have found that some versions of browser software will not run JAVA script programs when their security configuration is set on "High." The pages on our sites that are part of the checkout process are secured using SSL technology which can be confirmed through Network Solutions. A security setting of medium, at least on a temporary basis may solve the problem you are experiencing.


(SPECIAL NOTE: 02/21/01 - We have been researching WebTV and the differences between WebTV technology and other commonly used web technologies. It has come to our attention that customers using some versions of WebTV will likely have problems using our sites. We will continue to research these problems. Your help in this effort is important to our ability to make technical changes to our sites. If you are having problems, please email a description of your problem, and include information regarding the version of WebTV you are using. (You can find out the version you have by entering "&vers;" (without the quotation marks) into your spellchecker word list. Based on feedback from many of our customers, WebTV version "Plus 5.5" does have problems with secure websites, and some JAVA script programs. WebTV fix version "Plus 5.5.5h" does correct many of these problems, and we expect that the newest WebTV version "Plus 5.6" will correct additional problems. It is our understanding that there are up to 6 versions of WebTV currently being used, and many of the older versions DO HAVE problems with some of the technologies used within our sites.


Over the past year we have heard from customers who have problems shopping at one of our "Quick Order" sites or at DirectGardening.com. In almost all cases we have been able to help by providing the following advise:


  1. Sometimes websites and browser software can get confused, and lose track of each other. A good first step in problem resolution is always to close your browser software, and maybe even get offline, and then start over again.
  2. We always suggest using the most recent version of available software. Customers using older versions of browser software may experience problems, especially during the checkout process as we use JAVA programming during our error checking processes, which may not be compatible with older versions of browser software. (Free upgrades are usually available by visiting the appropriate vendor's website.)
  3. If problems persist, please provide specific information regarding the problem you are experiencing such as the page you are on, and any error message you are getting. Also, please provide information regarding the browser software you are using, brand and version. This information can be sent to our Webmaster for assistance.
  4. If all else fails, you may still order from one of our supplier's catalogs by calling the phone number in the catalog, or by mailing your order. However, we are very interested in tracking down problems so we can make our sites the best that they can be.

Shopping Cart Details and Completing Your Order

When you have finished shopping and have clicked on the 'check out' button from a shopping cart you will see a personal information page. This personal information page includes your billing and shipping addresses, phone number, email, any special instructions you feel are necessary and the billing information. Please fill out this page completely. For the shipping address, use the address where you receive your mail. (If for some reason you are returned to this page a second time, typically as a result of continued shopping or incomplete information, most of the information will be filled out for you, however some information will not auto-fill on this page so check every line carefully.)


The coupon field on this page is for entering the coupon number for any special promotions that you received through email newsleter or suppliers catalogs. This area is not to be used to redeem merchandise credit certificates. Merchandise credit certificates can not be redeemed online and an order using them must be mailed in.


Once the personal information page is completely filled out, and you press the 'submit' button at the bottom, you will be presented with a "review receipt." YOUR TRANSACTION IS NOT YET FINAL - The receipt will not have an order number in the top right corner yet.


Please review the receipt for accuracy. Your free gifts, products you ordered, and shipping policy information should be seen on this receipt. In addition, your order is totaled on this review receipt but no order number is assigned yet.


At the bottom of the review receipt is a button to confirm your order. Click on "PURCHASE". When you click on this button, you will be presented with a final receipt. THIS IS YOUR FINAL ORDER. The receipt will have an order number in the top right corner and a thank message indicating that your order has been received for processing will be displayed at the top. Please print a copy of this page for your records.

Did you receive my order?

If you followed the instructions in the Shopping Cart Detail and Completing Your Order section above and received an order number, then yes we have received your order. If you did not reach this final screen, your computer locked-up or you lost the connection before viewing your order number, then your order MAY not have been received by us. Please DO NOT RE-ENTER your order before E-mailing for verification. Sometimes the order may have gone through before you lost the connection. We would like to verify non-receipt of your order before you re-submit it.


We sincerely hope you enjoy your visit and shopping experience at DirectGardening.com and we look forwarding to assisting you with your gardening needs. Please let us know if there is anything we can do to make your shopping experience more pleasurable.